Thanks for the feedback. People are divided, with a majority (so far) thinking it’s reasonable as a policy. Of course, this is not a scientific sample and TMR needs to do this for the reasons they stated.
As I said, I’m mostly interested in possible exceptions.
Let’s say you want to try these $19k cables. You wind up not liking them after hooking them up once and trying them for a couple weeks. This policy would have you pay $960 to do that. I guess anyone buying cables this expensive has a lot of money laying around.
Would it be fair to assume they’re ok with spending nearly $1k to try these cables for up to a month? My instinct is they would not be ok with that, but others here are saying that the 5% policy is reasonable, so I guess I may be wrong about that!