I have had 2 Lampizator DAC’s over the years. One of the original Level 4’s and now a Big 7. Never an issue with the DAC, just a faulty remote. Fred, I guess he’s the US dealer, literally sent me his remote to use until Poland could replace mine. Always found the company and it’s representatives to be honest, fair and responsive.
Shocking Lampizator Service
I bought a Lampizator Horizon several months ago and have been delighted with it. A few weeks ago there was a pop and the left channel lowered in output so my imaging was off center. I tried different diagnostic combos until I realized it had to be the Horizon DAC/PREAMP. I emailed Lukasz and he said yes they needed to look at the DAC, and that they would take care of everything. A few days later I was emailed a prepaid label to ship it back to Poland. Rob, the US Distributor also weighed in via email to make sure everything was being handled. I dropped the flight case off on may 30th (they offer home pick up as well). I got two email updates one explaining that the problem was mechanical as it must have been dropped by the shipper on the initial shipment to me. That's an impressive drop given the Horizon is shipped in a flight case with at least 6 inches of foam around it. The thing is that I got it back to my house yesterday June 9th. That's 11 days round trip to Poland for a repair! My dCS Vivaldi Upsampler had a known issue that I addressed 2 years ago. It took over three weeks round trip to their Boston repair facility. I am not bagging on dCS as their turn around time is normal. It's the Lampizator service that I find SHOCKINGLY great. Frankly, I was concerned when I made the investment in the Horizon about service should I need it being based in Poland. Lukasz has built a business model that is truly global. I can highly recommend the Horizon as an outstanding DAC and pre-amp (the volume control reminds me of the ARC REF 10 if you know that unit, it is great!), and the service is second to none I have encountered this far in my audio journey.
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Seems service level varies from customer to customer. My experience in NA thus far has been disappointing ($12,500 DAC). I found Lampi NA's response to my issue almost dismissive and it was completely unhelpful. I'm definitely willing to give Fred another try, however. This time, I'll phone for help instead of email. I'm hoping for better results this time. I really don't get why we have only one dealer in the entire U.S. |
Yes, his name is Rob not Fred and he is the US Distributor/direct marketing dealer. His companies include the ones listed below. Being a former national sales manager I can tell you that working with an inventor/founder like Lukasz can be a challenge. Yes, you can ask either Rob or Lukasz questions via email and both will respond. Folks like many of us on this forum tend to ask technical questions, and I find it cool that the inventor/owner will respond. Destination Sound Group North American Distributor for Tobian Sound Systems Authorized Dealer for Westminster Labs Authorized Dealer for Critical Mass Systems |
@nolojunko refers to Fred Ainsley who is also represents the Destination Sound Group. I’ve found that all (Lukasz/Rob/Fred) go out of their way when it comes to supporting the product even when it comes down to simply answering questions. |
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