I can't believe this.
I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.
But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".
This seems like bribery to me.
ozzy
I vote with @noromance on this, one shouldn't have to bribe a vendor to do their job. Having to return an item on warranty is annoying enough.... It almost sounds like '...if we ignore it long enough, the warranty will lapse and we can charge more...', which smacks of a cheap stall. Tascam used to be a 'name' in its' field, or so I thought. Wtf happened? 😒 |
Misread the warranty thing so I deleted my last post. They should never ever charge for expedited warranty service. That is nuts. You should not be chasing the service people, Tascam should. They should be paying for it. When you took it to the first place, the warranty was in force and they did not service it. It is still Tascam's problem. I would tell Tascam at this point to take it back and pay you. Frankly, their warranty issues, no matter the cause, are not your problem any more. Pandemic is going on almost 3 years. They had time to adapt. |
