I'm trusting FedEx/ UPS less by the day


Many of the people working these high demand jobs in the shipping industry were already hating it before the pandemic and what not. Now I think many simply dont care one bit. Then you throw huge "fragile" and "do not drop" stickers on the box with a nice big beautiful picture advertisement of the component/ speaker on the outside box for everyone to see and its almost goading them to mess with it. 

Recently bought a subwoofer and  there was a hole/dent in the box  so deep it penetrated through the 2nd interior box. Obviously this was dropped from some distance. Not too mention the fact that the UPS driver just flopped the box off the dolly causing it to roll forward on to its other side. Right in front of me. No apology or anything,  just handed me the sign pad and acted like it was nothing. And that's how it's being treated in front of the customer I can't imagine what goes down in these warehouses. 

Ok end of rant 🙂

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I've been using Fedex very heavily at work for the past 20 years, and when delivering to hospitals and academic institutions Fedex is very dependable, and they are doing an incredible job. 

Yet, even 20 years ago, all the audio items I got delivered by Fedex were damaged, and ruined... the worst being my CD player, that arrived damaged by Fedex, and when I returned it, they left it by the front door of the seller (against explicit instructions from seller), and it was stolen. I ended up having delivered all audo purchases to my workplace, and there was never a SINGLE hiccup with that. Domestic deliveries - 100% of electronics items arrived damaged.

Their system is massively overloaded. But same is true for every carrier. We ship more stuff than available shipping capacity to carry out the shipping properly. Times are hard on everyone.

Bottom line: whatever you ship, TRIPLE PACKAGE IT.

 

 

Seriously, I don't trust either company either.  Recently I ordered a headphone amp from a seller in Texas shipped by Fedex Ground that required a direct signature and followed it across the country.  It then showed it being delivered to my address but someone else had signed for it and the driver did not reconcile the signature with the intended recipient.  Luckily the wrong recipient saw my name and address and delivered it to my home.  When I filed a complaint with Fedex the driver lied about delivering it to me and about my address.  Never again will I use them.

A few weeks ago the Fed Ex guy dropped off a big styrofoam cooler with Omaha Steaks…..   they weren’t mine.   I love steak…. It’s so good, but I did the right thing and brought the steaks to my neighbor a few streets over .   I really believe in karma,  that week my preamp was on its way back from California, via Fed Ex….