Uber expensive repair at United Radio

@daveyf

Not in favor of it at all. It’s just the reality of buying an expensive brand. I’m well off compared to a lot of people my age but if you’re going to buy boutique things, well then the service is going to be that much more expensive. It’s like buying a Lexus and Toyota. Same cars aside from the interior or, but the service is twice the price at a Lexus dealership. The people who have a Lexus can afford to pay more and the dealership and every other luxury brand knows this.

if you want to remain rich, .spend like a poor person for most things, but if you’re an audiophile well that’s your spending vice

ridiculous post and ridiculous complaint by op

OP:

  you did ask the question on price.
and those amazing amps , I can see the price this high. 


 Here is a response from classé from AA.


Thank you for calling in about your M-700 amplifiers. As you noted in your voicemail, there has been significant changes to Classé operations in the past few months, which include moving all service and support from Montreal to Boston, closing the Classé building in Cananda, and just now within the past couple weeks Classé has been acquired by United Radio.

During the transfer from the Montreal repair facility to the Boston facility attempts were made to bring down as many parts as we could for repairs. However there were certain parts we could not collect, mainly for pre Delta 2 series or legacy unit including the M-700. As a result we can only recommend contacting a reputable nearby audio electronics repair shop to ask if they can diagnose and possibly repair the unit.

We realize that this is not a favorable suggestion, but at this time it is the only one I can provide.

I apologize for this inconvenience. Please let me know if you have any questions.

Kind Regards,

Ken Bunker | Technical Support
Bowers & Wilkins - North America"







   Such good components, it’s a shame they have gone this route!

  I feel your pain...
my grail speakers have been bought and discontinued, never to be made again!!  Also, my amp will someday have an issue, not looking forward to this when it happens. 
  No one is getting any younger!




ANYWAY.......you have your fixed amplifiers? How do they sound?
  Any problems as of late? All is well?


   If it were me,...I would keep on them with emails and phone calls, and some hand written letters to them. 
I had a similar experience with my Rotel rb-1090  one of the best amps I’ve owned, I miss her! Only had maybe 200 hrs of enjoyment, when a 8 am power on, resulted in the dreaded pop, then a white flash, followed by a few white lightning bolts circulating around for about 1.5 seconds, , followed by a small ploom of smoke. Then the red light came on, then my breaker popped.

  Keep on them.