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Innuos Zenith can't connect to my.innuos

Hi--

Just took my new Innuos Zenith Mk III out of the box and hooked it up to an ethernet
port on my router to my Win 10 desktop and can see it fine (including its empty file
folders, lol) but as soon as I try to go to my.innuos.com to begin fw d/l and setup, their
page says no Innuos server found.  I guess they can't see my i.p. address so I've tried
re-starting the Mk III, turning off my A/V, checking and turning off auto port routing and a
bunch of similar things but nothing works so they can see my device and I can finish
setting it up to actually use it, lol.

It's the middle of a weekend night in G.B. so not expecting much help from Innuos.  Not to mention
their "support" website is the most barren I've ever seen.  Only a copy of their Quick Start Guide, which
I already have, and a broken link (404 error) to their assumedly more in-depth user manual.  No FAQs, trouble-shooting
guides, user communities, etc.

Any input appreciated.
fasiya
oldears
385 posts
 
I have had similar problems. See if the response pasted below from Innuos can help you
Thanks for reaching Innuos support.

The Zen you are connecting in the same conditions as your Mini, doesn't have the same IP address as the Mini. Your browser and apps are looking for a device at the address of the mini... You have to erase this memory...
Go in your browser settings and clear the History. Retype ''my.innuos.com'', do not accept and shortcut, bookmark or auto fill... You have to type it all. If both the Mini and the Zen are connected to your network, you should see them both. Alternatively, you can type ''\\zen\'' (Windows) or ''zen.local'' (Apple) in your Browser and you will find it. In Orange Squeeze, you have to reload the server.

Please let us know if you require any further assistance.

Thank you! Best regards.   Emmanuel Le Quere
vin99
13 posts
 
Have same issue.  Go to http://zenith/ .
fasiya OP
4 posts
 
Thanks guys--meant to answer sooner but went to a different
computer and didn't  have my sign-in info stored, lol.

Will post if I find anything.
gdnrbob
4,409 posts
 
I had the same issue. I was using Google Chrome and some of the extensions blocked Innous. When I used MS Edge, I had no problem.
B
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