I feel i have been done wrong by TMR..


The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

128x128Ag insider logo xs@2xthesound
I just completed a transaction with TMR, selling them my Aurender N100H that I owned less than a year.

(I know many have praise for Aurender and its products, but my experience was not good at all: Flakey software, rocky updates, a closed system with indifferent, ineffective support - I found the product to be nothing but a nuisance.) Because my opinion of Aurender was so freakin’ low, I couldn’t sell it in good conscience here or on the other site I frequent, even though it wasn’t "defective" and was in like-new condition.

TMR responded to my initial email inquiry promptly and its offer was about what I expected. They were nice enough to hold the price while I waited for my replacement streamer to be delivered - I got a Bryston BDP-3 and think it’s fantastic - and that took about a month.

TMR paid for shipping and confirmed its receipt and condition promptly. Payment by check was virtually immediate.

I don’t replace equipment often but I wouldn’t hesitate to do business with TMR again.

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tmr has always done me right

imminently reasonable, responsive folks

they trade in used gear, stuff can happen, they are human, but they should make it right if given the opportunity