Albert is going to send some pics, but he doesn’t know what pump it is.
As for Seth, I talked with him a number of times a few weeks ago.
I first emailed him during break at work with my contact information, mentioning that I have been working 6 day/12+ hour graveyard shifts, that email would be the most convenient so I could sleep.
He called my cell about an hour later, I was not able to pick-up because I was working.
I messaged him the next day with more information and that email was the best form of communication. He then called a couple hours later again, while I was driving on the freeway. I mentioned I was driving on the freeway, but he paid no attention and went on about how if I was going to order parts from him, it was only worth his time if the order was over $100, he spent the conversation trying to figure out how to charge me MORE for parts I didn’t need.
He had zero mindset for any customer service at all... it was all about what was best for him.
Seth gave me a lecture that I didn’t buy the machine ’new’, that I wasn't the 'Original Owner' (it’s 60 years old!) therefore I shouldn’t expect any help.
I decided after talking with Seth, that either I was just going to completely rebuild my Keith Monks Gemini myself, or purchase a new RCM, but either way, I was not going to give any $$ to Seth, nor Jonathan Monks, as there is no care for the customer, just their money.
Never seen such lack of care or respect for a customer before.
