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Audible Illusions M3B question

I month ago I decided to trade in my older AI Modulus 2 for a new M3B, sending in my money for a trade-in and have heard nothing since. My emails have gone without response, and phone calls to Jerry (described as service manager) are not answered and with no voice message ability--just rings. Needless to say, I am becoming worried that I've been scammed by these folks. Has anyone encountered similar issues? Any suggestions?
128x128aquaticdoc
aquaticdoc's avatar
aquaticdoc OP
15 posts
 
Thanks. I mostly listen to digital content, although I have a high end turntable but have donated much of my vinyl content to NPR. I'm happy with the volume level thus far. We're moving to a new listening environment and time will tell. But the acoustic environment in my current study is amazing. So I'm a happy camper.
aquaticdoc's avatar
aquaticdoc OP
15 posts
 
BTW, I did remove the 12 beautiful gold hex screws fastening the top ands the beautiful guts of the unit. 
celander's avatar
celander
1,502 posts
 
OP. You’re lucky only having to wait 6 months for the new unit. I’m glad you are happy with the unit. 
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chili5555
15 posts
 
It is very sad to see this wonderful sounding product suffer due to the very poorest imaginable customer service. 

I have owned an M3A and now own an M3B. I also went through a very long wait with many ignored phone calls and many broken promises to get my M3B.

I have always used the factory tubes and in about 25 years of use between the two preamps, have lost but one single tube.

I hope my money, my wife and my M3B outlive me. If my M3B dies, I shall regrettably look elsewhere.
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