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How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?

I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 5:05 AM (2 hours ago)to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid
flynnb
2 posts
 
One. If it's an audio technician you're talking about, he just inserts it in his ego and the world revolves around him
kd8606
10 posts
 
@swingkid, how the CAD 211 FE sound?
I am planning to order that amp with BW 803 D3.
Thanks
KD
markmendenhall
218 posts
 
Might be more than a little irresponsible to call Cary Audio a 'Chinese manufacturing clearing house.' I've owned and still own Cary Audio gear since 1991 and have always enjoyed good service.  Recently they upgraded my PH302 phono pre to the mk II version. They also installed V caps and an external power supply.  Steve Witek, Dan Wemmer, and Billy Wright as well as their A/R person Chloe were all very responsive and straightforward.   Billy has been with Cary for at least 26 years and took over once Dennis moved on.  A real gentleman. The upgrades were done in Raleigh, NC which is where I believe they still produce their products.  They did a great job turning a nice phono stage into a great one.  Who has not owned a piece of gear with a problem that was not easily and cheaply remedied?  Even if, which I doubt, Cary gear is produced overseas, it would not necessarily diminish its quality.   Parasound gear is produced overseas and it too is excellent gear.  Many high end companies now outsource production overseas with great performance results and significant savings to customers.  Cary entering the solid state arena hardly makes them a 'trend chaser'.  They are just trying to offer more customers what they want, what the market is hungry for.   Never had a bad experience with Cary Audio.   


ozzy's avatar
ozzy
7,204 posts
 

I had a Cary 306 SACD that from day one the CD drawer stuck. I sent it back several times while in warranty and they said they greased the sled.

Once out of warranty, they said I needed a whole new circuit board to fix the problem at a cost of $900!

NO MORE Cary for me!

swingkid's avatar
swingkid OP
1 posts
 
The amps do sound really good, especially after improving the tubes. I replaced the smaller tubes with old school Amprex and Sylvania and it really opened up.
I'm driving Sonus Faber speakers and it seems to be a good match. The larger tubes have been failing and thats a concern. I lost an 845 and then one of the 300Bs. Mt last amp was the Marantz 8b. I had it for 12 years and never lost a tube. It's just a little under-powered.
I figured the amps were shipped with low-end basic tubes. I just ordered the 845-z Treasures, and I'm looking for some Takatsuki 300s. I'm hoping the hight end tubes will sound better and last longer.
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