Sunfire Sub Headaches

Have you contacted them as you have a valid concern? I have an intermitant problem with a volume pod that cuts out on my Sunfire sub and have put off sending it for repair.

Hello, thanks for your reply.
Yes, I did contact them, but the people you get to speak with over the phone are of little help in 90% of companies like this. They have basically no idea what repairs were done, what parts were changed, etc.

All they do, is take note of the discrepancies-issues noted, issue you another RMA number, and have UPS pick the Unit up, that's all they can do. On the invoice, all it says is repaired-tested, and that's it, no parts list of what parts went in, what came out. This company isn't like McIntosh, where they'll give you a parts list of what was replaced.

I have no choice but to again be at thier mercy. Although the Sub came back in the mint condition it was sent in, I may not fare so well the second time around, with them, or the UPS Goons. Mark

Mark-

When you call Sunfire, why not talk directly to Randy, who is in charge of the repair deptartment ? Explain to Randy what is going on with the sub and I am sure that he will be more than willing to make things right.

may not fare so well the second time around, with them, or the UPS

As long as you have the original double box that the sub is shipped in, it should be fine