I can remember when the NVS seen the customer ligth for the first time and when everybody blame you because of that trouble with the shipping/package you fixed very fast. That episode was treated in an Audiogon thread where even audio item sellers ( not a NVS distributor. ) posted in a not to friendly way.
I can't understand after all those years a very wise and smart gentleman as @lewm ( whom I respect. ) posted about.
That NVS experience is not exclusive of a newcomer in the market of an specific audio item even very well regarded and old audio manufacturers experienced that. One of the lates was Ortofon with its flagship cartridge the Anna that came with a suspension problem just from the begin and that like you they fixed inmmediatly. Other top manufacturer I remember was Dynavector but I already had several experiences where suddenly the stylus tip of a cartridge just didappeared with out any wrong use of it.
Several audiophiles when received its TTs, tonearms, electronics, speakers and the like when they switch on the system there is NO sound at all and this still happens every single day. Tube lovers knew that kind of experiences but SS too.
Anyway, you time here is appreciated. Keep going in that same NVS " road " and I hope that the manufacturer market can learn that " things " always can be better and the NVS is a true " test " of that. With all respect that last sentence goes to that KKKK$$$ TTs that are way inferior to the NVS design and where every single audiophile/customer must ask him self ( even whom already pay for it. ):
where is my money with those KKK$ TTs that more than a serious and well enginnered TTs are tons and tons/kgs of futile metal and that's it?
I'm a music lover and an audiophile and that gives me the rigth to ask. I invite to any of those TT designers ( KKKK$$$ ) to come here and tell me I'm totally wrong and why I'm.
Regards and enjoy the music,
R.