Schitt Audio Still in business???

Try messaging Baldur or Jason Stoddard over at Head-Fi if your emails are going unanswered. Those are the two founders and they seem quite active there.

Email support was a little slow(2 days between messages) a few years ago when I tried/returned one of their DACs and they've only grown in popularity since. No idea if the staff has grown with their customer base.

Hello psickerson ,
               I find this all a little weird.
  On July 17th 2016  I placed an order with Schiit  ( It's a German Name )  for a  Asgard 2.  It arrived in a factory sealed box on 7-22-16. When I took it out, it was perfect. When I hooked it up to my CD player and plugged in my old  AKG  K340's headphones  ( 2x400 ohms )  everything sounded great. My headphones came to life and I am a very happy customer. I even wrote twice asking about their other units as well as talking about my headphones and they responded each time within a day. My Asgard 2 is working beautifully.

Their busy making their Schiit in Merica. 

I emailed twice last month trying to see when the Gungnir Multibit would be back in stock and got replies (well, the response was we don't know) and found a used one here in Dallas that I picked up. It's a great DAC and I know their stuff is selling. Try looking for used on the shark website and there's little high end stuff coming on the secondary market. I pleased with the Gumbie. I think they're far from over staffed with more emphasis on assembly here in the US. That's not such a bad thing. And when looking for stereo gear I wouldn't make fun of a name I hadn't listened to. They try to put really good gear out at affordable prices. I've had their Lyr headphone amp for several years and like it as well.
Not all of us can drop $10k on every piece of equipment.

Their CS is spotty. They usually do ok getting orders out, but good luck trying to get a straight answer out of them. I was trying to decide which DAC to buy and ended up getting cheaper one, because I could't them to tell me what the sonic difference MIGHT be. An educated guess would've been fine! Anyway, I purchased the cheaper $150 DAC and am THRILLED with it. They could have sold me the BiFrost if they had made some attempt to answer my questions. Bottom line: Great company. Great products. Do your homework and don't expect any help.