Harmony Remote Control


I was all set to pick up a Harmony 880 remote to simplify my HT system, but read a whole lot of negative reviews. Comments like cheap construction, faulty connection to the docking station and tiny buttons scared me away. For those of you who have this or another HT remote, can you share your experiences? Are these complaints nit picking or for real? Is there a remote out there that is better?
tonyp54
How does the Harmony One compare with some of Universal's offerings? It seems as though the One definitely improves some of the shortcomings of the 880, but I'm not convinced that it has completely gotten away from the LCD/small button thing. Or am I wrong about that?

Michael
I have a Harmony 880 which I use for the audio system and a Harmony 1000 for the home theater. I am mostly satisfied; I do prefer real buttons to the touchscreen but I can use the touchscreen without turning up the lights and finding my glasses! I can't get either to properly control my Sony SCD-777ES, which is weird because the 880 used to control it just fine. I would recommend buying a Harmony if you don't have a Macintosh computer; if you can't get it working fine within two hours go get your money back. Otherwise I think you will love it.
I have the 1100 in my family room. Only 4 devices TV, HTR, BRD, and Cable box. Only 2 activities:
Watch TV
Watch BRD

Glitchy as hell. The same command will create different responses. At randoml intervals, it will change. One minute, a tap (and I do mean tap) on the scroll arrows will move you up one step in a menu (as intended) or it might decide to move you two steps. Once it starts the "two step", you can't access half the menu items, since it skips to every other choice. Exiting the menu (sometimes two or three times is necessary) and returning will eventually fix the issue.

As Shad noted, you'd better keep the thing pointed for 5 secs or one device goes "out of sync" and the remotes has it "on" when it's "off" (or vice versa).

The programming is nicely set up - unless you use the extender for components w/o line of sight - in which case the on-screen directions are somewhere between flat-out wrong and highly misleading. OTOH, customer service is as good as it gets - tho they have provided no "fix" for the "Harmony two step".

I also have a Universal touch screen in my HT room and it is light years better (tho 3X the cost).

Marty