Hegel Design Flaw?

Knghifi,

I did not run the H20 in series.

Wolf_garcia,

I agree. I am astonished that Hegel did not make any attempt at all to help out. It perplexes me why they would simply walk away from their own product.

Ghosthouse,

I agree that "it's in Hegel's best business interests to quickly address such complaints". With all due respect, I believe I was clear about what happened. I stated in an earlier post, above, that "The flaw is one channel producing distorted sound or no sound at all."

Sabai, thanks for providing some additional info. I think you would have been more accurate and got better responses if you had titled the thread something along the lines of "Anyone having problems with Hegel customer service?" Hope you get your issue resolved.

Sabai - I apologize. I had forgotten you had provided that additional info. Do agree with Onhwy61 however about a less provocative title for the thread. I have an H200 purchased used on A'gon. It has given no problems at all. Simply because I do like it so much, I am planning to send it to the Hegel authorized service center below for a check up. Maybe this will be of use to you.

Approved Audio Service, Inc.
49 Commons Dr.
Litchfield, CT 06759
VOICE 860-567-5801
FAX 928-222-9493
www.approvedaudioservice.com

Did you purchase new or used? From a dealer or private party? With a factory warranty, third-party warranty or no warranty at all?

Until you provide that information, it's going to be a hard sell convincing anyone you got screwed.

08-21-15: Denon1
Couple years ago I bought brand new Hegel amp (HS4A). from the first time I plugged it in, it started to develop smell coming from the unit. In spite of my concerns and complains, Hegel kept saying it is normal and nothing should be done. Eventually (after about 400 hours of use with smell still present) I sold this amp.

If purchased new, why didn't you ask dealer for a refund or exchange for another one?

08-22-15: Sabai
Knghifi,

I did not run the H20 in series.

Just checking ... maybe you should. LOL!

Seriously, if purchased new, I would work with the dealer.

If use, is it possible you purchased a damaged H20 or got damaged in transit? I would contact your local Hegel importer for the nearest authorized Hegel repair facility and have it checked out. It's possible just defective parts and not a design flaw.

IMO, creating a thread "Hegel Design Flaw?" is preponderance before gathering all the facts.

I have a H30 and have exchanged emails with Magnus Holhjem of Hegel in Sweden and he's been very helpful. All my questions were answered in a timely manner.