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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
jarrett OP
38 posts
 
Well the amp finally got repaired by Bob Backert at RHB Sound Design (great guys to work with) and UPS paid for it. The UPS store in Lanoka, NJ helped a lot getting this done with UPS' insurance carrier.

Bob Backert knows UPS shipping well, he packed the Allnic double box into a huge box that had 4" of peanuts all around it.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Congrats! Bob Backert is one of the best in the industry!
Enjoy!
jarrett OP
38 posts
 
The funny part of this whole saga was the amp was not really damaged at all. The 300b tubes were shot and some scews were loose but that was about all.
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