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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
jarrett OP
38 posts
 
Actually, this is the first instance of equipment damage I have experienced through any carrier and I have been doing this for 50 years.

As I see it, I was sold a working piece of equipment and I received a non-working unit. Either it was packed properly and UPS damaged it or it was not packed properly and the seller/UPS Store is liable. I suspect that the seller packed it himself since it was in the original Allnic shipping cartons and then dropped it at the UPS Store.

The amp is supposed to be back at the UPS Store Wednesday so I will wait until then to hear what the seller intends to do. Since the amp is certainly DOA, regardless of UPS' ridiculous "no external damage" assessment, one would expect the UPS Store to file an appeal but who knows.

I will be filing today a New Jersey Consumer and BBB complaint against the UPS Store and I have filed a small claims case in Seattle against the local UPS office. The small claims may be pointless but it's only $20 to file and you can do it by mail.
swampwalker's avatar
swampwalker
5,138 posts
 
Jarrett- Your post is a little ambiguous, so pardon me if you know this. You may need to file small claims against UPS Store, which is an independent business, and UPS itself.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Jarrett, so it sounds as if you paid with check, wire transfer or money order.
Next time use a credit card through PayPal and you won't have to deal with this issue.
Yes, you may still receive damaged goods, but you would have your money back by now.
Dealing with the shipping company and insurance is not the buyer's problem.
jarrett OP
38 posts
 
So the package has made it's way back east to Horsham, PA. Now the expected delivery date back to the UPS Store is April 6, one week from today. It's about 60 miles from Horsham to Lanoka Harbor NJ and UPS of course has no information why the delivery date has been pushed out so far.
jarrett OP
38 posts
 
Yes, I did file a small claims against UPS. I intend to also file against the UPS Store but that's in NJ and I am in Seattle.
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