I am also a big fan of Mondial Designs, both their products and their service. Paul in customer service is truly helpful, and sat patiently through my many questions, giving me a lot of details about their designs and philosophy. It paid off: I now own 3 Palladiums, 1 8008BB, and 1 8008ST, running the front three channels, the two side surrounds, and the rear pair, respectively (Aerial speakers). I have have also had experience with Acurus amps, and still have a pair running a second system in another room. Great value. My customer service story is that on one of the Acurus amps, the light on the power switch stopped working (it was about four years old at the time). I called Acurus, and didn't even have to get past the woman who answered the phone. She dropped a replacement switch in the mail, which I got two days later. Turns out they changed vendors on the switch since they made my amps, so it didn't really match the other two switches I had on the amplifiers at the time (I've since sold one of them). When I called her back, she volunteered to ship two more of the new style switches, so all three would match, all for free. Yeah, I'm kinda picky, but they went out of their way to make it right, on out-of-warranty amps. Well, sometimes it's the little things that pay big dividends for companies like Mondial Designs. Three months, a few auditions, and several conversations with Paul later, I dropped $12K+ on the Aragon amps described above. Great products, great company. Your experience is similar--what Mondial got from giving you the service and replacement pieces was only good will--no money yet. But I'll bet you'll seriously consider their products in the future. Jeff
Best customer service? Mondial designs!
Most of the time if we're gonna write something, it's mostly to bitch at how we were screwed. Today the sun must be shining,the birds chirping, and the smell of flowers is in the air. Ahem, I'm overdoing it a little, but I'm writing this because I had an awesome experience with Mondial Designs (Aragon & Acurus.) I was curious to hear both positive and negative experiences with manufacturers to see who stands behind their products. I will respond first with my story in the first reply.
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I have been dealing with Steve Donalson Aragon Technical Support Specialist Klipsch Audio Technologies [email protected] 1-866-781-7284 Over some issues on some older Acurus products. What great help, fast response and friendly attitude. Klipsch Audio's purchase of Mondial Designs has NOT lessened the GREAT customer service! It couldn't get any better than this. |
Several years ago, I took a well-out-of-warranty Aragon 4004 MKII amp to a local repair facility, and when picking it up, they advised that Mondial Design supplied the needed part gratis -- certainly top notch customer support!! While this was before Klipsch's purchase, by the latest post in this thread, it sounds like Klipsch has stepped into Mondial's shoes quite nicely -- good to hear, since along with the Aragon 4004, I'm using an Acurus 200x5 amp for H.T. |
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