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Wadia 781i CD Palyer Repair Problem- Worst Service

I bought a Wadia 781i CD Player from the dealer in 2012. It has very limited use. All the sudden, it could not read any CD. When I put the CD in, it always displays "Loading.." , and a moment later, it shows "No Disc".

I called and emailed Wadia. It came to my surprise and big disappointment. Wadia replied :“A failure to read the Cd in a 781 indicates a problem with the CD drive mechanism. Unfortunately the CD drive mechanism in the W781 is no longer made by the vendor. As a result, Wadia Digital is out of parts and cannot offer repair for your W781. “
Wadia did not offer can solution.

Perhaps, Wadia is the worst company in audio industry I have encountered in decades that has such poor commitment to its customers.

Another word, whoever is going to buy stuffs from Wadia may need to include Wadia's service issue into consideration.

Wadia 781i is not a cheap CD player. I hate to see the money is ruined in such stupid way. I would like to ask help to see if anyone in our Audiogon knows any third-party service company/person I can turn to for the repair of this Wadia 781i CD player!!
Thank you in advance.
acoustichow
czarivey
5,676 posts
 
If you know any Godfather, you can explain to him what happened.
pmotz
409 posts
 
Sadly that is not uncommon with CD drives. Essentially all manufacturers use an off the shelf drive and when it goes out of production you're out of luck. High end audio use of these drives is a very small portion of the drive maufacturers business, so they have no influence on the decision to end production. The "good" high end companies will stockpile drives prior to going out of production, but if they experience a number of failures the stockpile can be depleted quicker than expected. Wadia was a "good" company, but they were bought out a few years back and the customer service has deteriorated. For comparison, Audio Research has had a notice on their website for several years that the drive used in the CD-1 was no longer available and they could not repair those units. Audio Research has great customer service, but some things they have no control over.
kenscollick's avatar
kenscollick
278 posts
 
I had the same problem with my 781 Audio research refused to fix it but they did send me a new laser. It was a pretty easy install.
chayro
2,925 posts
 
As stated above, this has happened before with other brands. Musical Fidelity comes to mind. As you said you purchased from a a dealer, I suggest you speak to him about it and he might give you a great deal towards something else to keep your good will. Definitely worth a try.
agape126
27 posts
 
Correction Sir...They still support the CD1, it's the CD2 that's no longer available. I have mine there now being repaired due to shipping.
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