Time to jump in and clear this up.
There were three HR-X motor assemblies shipped with only one capacitor in the assembly instead of two. Our mistake. Both assemblies were immediately replaced to the customers and the old assemblies were sent back in the new assemblies box. No down time at all.
One motor assembly had too close a tolerance between the flywheel bottom and the assembly and the flywheel over a period of time settled down and touched the base. Same action, same result. All flywheels raised by .030 inches.
These are normal teething problems in the startup of a new product. Anyone who tells you differently is lying through his teeth. We cannot foresee every possible thing that can go wrong in a product from day one. That's it, finished, end of story.
VPI has been making turntables for 25 years, the TNT version for 15 years. The HR-X is the final evolution of a product that has won Stereophile Mag. "Analog Product of the Year" 3 times. Is used by more manufacturers than any other table in the high end and has an amazing record of longevity.
BTW, VPI has won the "Analog Product of the Year" 4 times total, The TNT HR was HI Fi Plus Analog Product of the Year and Editors Choice.
I will tell you that after hearing the difference the periphery record clamp makes, I feel any expensive challenger in this arena that doesn't have one cannot hold up sonically. It is a real and constant improvement across the board and negates the use of vacuum and its associated problems. The same holds true for the flywheel and it's sonic results.
As far as Jtinn is concerened, you should really tell this customer to call VPI not you. What will you do for him, sell him an amplifier, hold his weiner!! That's all you could do for him because you can't solve his problem, real or imaginary. His problem is with his dealer and VPI. When I find out who it is I will post a full explaination. I am really pissed at this. We have the best service in the business and when things like this get posted I feel it is all for nothing and a huge waste of energy!!!!!!!!!!!
If you think it is easy making things for reasonable prices in the US why don't you try doing it. Oh yes, the HR-X is cheap compared to what other compaies would charge for this level of engineering and manufacturing. The SME has no periphery ring clamp, no flywheel, no air suspension, and is $12,500.00 retail. Do you get what I am saying.
There were three HR-X motor assemblies shipped with only one capacitor in the assembly instead of two. Our mistake. Both assemblies were immediately replaced to the customers and the old assemblies were sent back in the new assemblies box. No down time at all.
One motor assembly had too close a tolerance between the flywheel bottom and the assembly and the flywheel over a period of time settled down and touched the base. Same action, same result. All flywheels raised by .030 inches.
These are normal teething problems in the startup of a new product. Anyone who tells you differently is lying through his teeth. We cannot foresee every possible thing that can go wrong in a product from day one. That's it, finished, end of story.
VPI has been making turntables for 25 years, the TNT version for 15 years. The HR-X is the final evolution of a product that has won Stereophile Mag. "Analog Product of the Year" 3 times. Is used by more manufacturers than any other table in the high end and has an amazing record of longevity.
BTW, VPI has won the "Analog Product of the Year" 4 times total, The TNT HR was HI Fi Plus Analog Product of the Year and Editors Choice.
I will tell you that after hearing the difference the periphery record clamp makes, I feel any expensive challenger in this arena that doesn't have one cannot hold up sonically. It is a real and constant improvement across the board and negates the use of vacuum and its associated problems. The same holds true for the flywheel and it's sonic results.
As far as Jtinn is concerened, you should really tell this customer to call VPI not you. What will you do for him, sell him an amplifier, hold his weiner!! That's all you could do for him because you can't solve his problem, real or imaginary. His problem is with his dealer and VPI. When I find out who it is I will post a full explaination. I am really pissed at this. We have the best service in the business and when things like this get posted I feel it is all for nothing and a huge waste of energy!!!!!!!!!!!
If you think it is easy making things for reasonable prices in the US why don't you try doing it. Oh yes, the HR-X is cheap compared to what other compaies would charge for this level of engineering and manufacturing. The SME has no periphery ring clamp, no flywheel, no air suspension, and is $12,500.00 retail. Do you get what I am saying.