Verastarr's Mike Powell upgrading SR "Stuff"

First off anyone mentioning HRAM must be from long ago. The other thing is if somehow anybody feels slighted by us in any way and it was or is not rectified, its not because we refused to make it good. Because we have never done that once. Every manufacturer makes mistakes or accidents or has some issues here and there, and in our 15 years serving audiophiles we have not ever once refused to admit if we made a mistake, then compensate the person. We have a phone number and email on the website for contact, so we are not hiding. We have never changed our company name or tried to dodge detection, I'm right here to contact on the phone if anyone is unhappy and I bend over backwards to make it good. So Pete, if you feel our product was not made well or it had a mistake and you did not ask to have it fixed or made good then what can I say ? I shore up any shortcoming if we have ever overlooked something. If you still feel sore about anything from us, please call so I can make sure you were treated well and fair. If you were treated well and fair yet still chose to complain, then we all know someone like you. 

Best wishes and I'll open this discussion to anyone who ever in my 15 years on AG feels they were not treated fair or with respect for any reason whatsoever to please contact me direct and I will compensate you even more as I know you've already been taken care of once, so maybe you need more..Whatever it takes.... I'm not aware of anybody. 

NOW, to get to the real reason for this post that was misdirected, we just started making options for other companies grounding devices and tweaks, including Teds SR stuff. We use pure silver foil for most, and for these little things that we are not trying to build a business model around you may purchase direct from us at what would be dealer cost.  If anyone is wondering about a product they have that uses little, unique and or different type cables than the regulars, please feel free to ask here openly.. We do custom cables built to clients spec nearly every week. 

Cheers and Happy Listening !

Well its clear someone does not understand communication. Did I say contact me direct for resolution ? Yep, pretty sure its above. So we can assume any communication 10 years ago was not clearly listened to or understood. After reading the reply posted here out of desire to harm rather than resolve, its clear you have a vendetta. Its why I asked for direct contact to offer anyone who feels they are not shored up to come get shored up. 10 years ago I was broke. Guess what ? Im not now. I’ll happily review your claim and if its legit, GIVE YOU MORE.. Am I nuts or was that completely ignored just to complain in public ? Yep, we all know someone like you. You dont want resolution, you want resentment inside. Bummer for your whole experience.. So we never did 3930, we did 3910. Our mod was licensed from Alex Peychev of APL HI Fi .. The guy that sold Denon 3910s for $8K and people lined up. Incredibly hard mod. We never farmed anything out.. Never had 5 levels either, never told anyone to buy another unit but we sure did. Evidently, we bought a second unit for you to get parts from as you state. I guess we did yours for free. If it broke a year later, bummer. I wonder what Denon revised on the next unit. How would you know if all your mods were not done ? HotRod mods is still up lol, never went down, its still there with all the old stuff.. Aaaand, I told you to contact me for resolution and you have not yet.. You simply want to hijack this post to make it about you not the amazing grounding cables Gary is speaking of. Its been 10 years.. Joe Casey, look at 68Petes post history, he is the utter definition of a fanboy. Wonder what Ricky was doing 10 years ago to customers Peter? Thats right Pete, things change. Broke is broke. Looks like according to your story we made a very valiant effort to get your unit done right, we even bought a unit for roughly $1K then made the expense of sending it to a third party more knowledgeable than us to get you taken care of. Then you contacted me a year later regarding his work ?? Anything could have happened in a year..
DPM 2340, (sorry dont know you by your moniker) If you feel you were treated unfair, please contact me direct, lets clear it up... Thats what my reply said above right ? .
This is a post to celebrate the incredible VERASTARR products, namely the new grounding cables. It was also to show gratitude for our above and beyond personal client service. As a testament to that, I offered to clear up and give more resolution to any unhappy folks from up to 15 years ago after I read Peters post. I am not aware that any unsettled business exists.. Who offers that kind of commitment to their clients in this industry, what kind of guy does that ? Mike Powell does, thats who.. ME, right here.. 5 seconds phone call or emails reach.

Hi David, I can probably explain better. First off we offer the cable upgrades. Then as far as the MPC, we took out the single filter cap and replaced it with dual FC type, and that was the first test and it clearly worked. Next step is replacing the diodes then replacing the cable run..

Finally I will be trying a much larger linear low noise power supply on it to see if or how much it makes a difference.  

@68 Pete, the story keeps changing. If I got Alex to work on this for you I performed a miracle on your behalf. If he could not do it, nobody could. If mods could not be done, what was there to fix ? Clearly it worked for a year, and if that was without mods, well its Denons fault my friend.. I'll contact you personally here since you dont seem to know how.. 

I found an old email where I tell Alex to ship this guy a brand new unopened unit and what I would do on the rest. It was in the hands of the best in the country and if Alex could not do the mod it means it was impossible on the new model. We agreed to do a 3930 for you when it was not part of our regular lineup. To accommodate you. Where I come from Fanboy is a compliment. I’m a Gryphon Fanboy, who cares ? I’ve been very calm and civil. You’ve got the number so send the invoice. I know exactly what we did for you. And even though we sent you a brand new unit, I’m still going to send you something from us anyways today. Then you know we made you a second concession on a settled claim 10 years later. If you can’t sense my intent in that, well I’m sorry then. Things happen in life. Nobody can prevent it. The people that accept blame, apologize and go out of their way to make it right are few and far between. I’m not going to reply on this any longer. It’s a waste of good time.

I just got off the phone with Pete and as stated above it was in fact a 3930. We never actually carried through with 3930 because Petes order taught us that Denon had gone to a chip architecture in that section making the full mod impossible. This was the experience that taught me to not agree to do mods based on the former "house"  architecture of any given manufacturer. Tough lesson learned. If I was Pete in this situation I would be upset as well. I was depending on a digital genius that I remember now was very slow because he was always backed up with orders. So I wasted Petes time by sending the mod to the best Denon tech in the USA. That certainly didnt work as planned.  All of these things were rookie mistakes and I gave my best effort at that time. Again, it was a tough lesson learned. Pete has been offered further compensation as a result.  
@2340,  It sounds like I did whatever it took to compensate you, if you feel you weren't treated fairly, please contact me.