USB DAC connection Nuprime DAC 10

I bought a Nuprime Dac 10. Downloaded the drivers for windows 10. Unfortunately, the drivers do not see the dac as connected. I have a ticket into tech support.
Any suggestions from you guys.
Laptop Dell XPS older generation i7 with windows 10 - 64 updated with 16G Ram
Just to share,
For Nuprime support, Create a Help Desk ticket on
If you are not from USA or Canada, email
Alternatively, you might want to take a look at the below thread which is actively monitored Jason AKA rustydoglim

Thanks. I submit a help desk ticket at tdss, awaiting a response. I just was looking to determine if someone else experienced something similar.