From the Strata-gee interview and embedded photos, the "Legacy" models available on a special-order basis appear to be limited to those introduced after the sale of the company. That’s a rather fast descent! There is no mention of the Jim Thiel designs or of any commitment to the significant customer base thereof. Otherwise it's mostly market-speak and abandonment of the dealer network for direct-to-consumer sales and on-line distribution through Amazon or similar channels into the mass market. Thiel who?
Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?
For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....