Stereophile


Has anyone else been having problems with receiving their subscription from Stereophile? 2 out of the last 3 months mine has not arrived, thus, forcing me to either wait for a month and have them send me another one or buy it at a news stand and receive credit.

It use to be that at least 1 time a year I would miss an issue. However, lately it more like 3 times a year. All of the other publications I receive are on time, which would include other desirable audio rags. Stereophile seems to think it is a mail delivery problem but I doubt it.

To there credit they have always complemented me with 2-3 issues for each one I purchased. Although, due to the increased inconsistancies I'm getting a little frustrated. Therefore, I'm trying to see if others are experiencing the same problems.

Thanks for your feedback!
ramstl

Showing 1 response by theduke

I didn't receive my March 2001 issue. After waiting about two weeks, I called Customer Service and was given two choices: 1) extend subscription by one issue, or 2) have a replacement issue mailed out. I opted for #2 and am still waiting (after two months) for this issue.
Stereophile has lousy customer service!