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Silent Source cables-Need advice regarding customer service or lack of--

Guys- to make a long story short- I purchased the Music Ref. cables from Frank Dickens- After a week of emails and no responses he finally sent them after I was about to cancel my credit card- Great Cables- I just broke an RCA and Frank said to send it back- I overnighted them and have heard nothing since- I even wanted to purchase a longer length- Finally after a few weeks he emailed and said his computer cratered but would get to my cable by the end of the week- that was 2 weeks ago and still has not returned any of my many emails- i needed this cable back for X-mas holidays- Any suggestions as to what to do- It is very disappointing after spending many thousands of dollars with someone and wanting to possibly spend more to have zero communication in almost a month and around 10 email requests- I really hate to write this type of post but really need some advice as I want my cable back - thanks for the advice and have a Happy Holiday to all!!!
fluffers

Showing 3 responses by jmcgrogan2

jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
http://www.silentsourceaudiocables.com/

You mention that you keep e-mailing him and that he has had computer problems. How many times have you tried calling him? Here is a link with a phone number. I'd recommend some voice contact, though it is now probably too late for X-mas.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Yeah, I bought a pair of The Music Reference interconnects from fluffers, the OP, about 2 months ago.
Very nice cables indeed. I have them running between ARC Ref 5 preamp and Pass Labs XA-100.5 amps.

Frank is very difficult to contact, I can vouch for that. Great cables though.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Have you thought about upgrading to the "SE" status jmcgrogan2 ?

I haven't looked into this, as I was under the impression that ARC was only offering that upgrade for a limited time.
I'll have to check with ARC to see if they still do it.


No doubt that the REF5 SE is the best tubed pre-amp at this juncture


I'm sure that ARC would argue that their Ref 6 is better than the Ref 5SE.
You know ARC, I'm sure the 6 SE will be out in another 6 months. ;^)
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