Shipping damage protocol? Please Help.


I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy

In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."

I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.

Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
nycwine1

Showing 1 response by bdgregory

I agree with the other who say you're entitled to a refund immediately on fulfilling your responsibility of giving the speakers back to UPS. The issue is now between the seller and UPS, and you should have your money to pursue another purchase. Your willingness to make alternate "reasonable solution" is admirable but not required.

Regardless of your aggravation with the seller to this point, you're best served by keeping your cool though the negotiations until you have $ in hand. email can be a blunt instrument, and perhaps he's simply waiting until he receives acknowledgment from UPS they have received the speakers (?). It's also likely he doesn't know about the Audiogon policy (it's amazing how many 'Goners don't yet have extensive feedback) and feels he's entitled to wait resolution. If this is the case it may require a little enlightenment.