Bax Sucks!
First I scheduled pickup on the web(1 week lead time), they didn't show. I called them and tThey said they would pickup from a residence, but then the local carrier said they wouldn't. I rented a u-haul $35 to move my billy bags rack (on a pallet) to a business. They picked up but charged more once they got their and wanted payment immediately by check. It got to final destination in 2 days (quick) but then they called me again and said they wouldn't deliver to a residence and that would require a lift gate (which I had put in the original quote/order requests and talked to them over the phone) but the local delivery people said that BAX doesn't transfer the notes (???) and they made no mention and the quote wasn't valid for a residense and I would have to give them a Credit card for $100 to pay for the extra's (keep in mind the original quote was $160 Versus others $250 shipping) now I'm at over $400 now...
I argue with them and it is pointless (idiots) and I take the hit. Next I get the local business that I dropped off the rack saying the BAX is sending them non-payment notices for $100. So I call the central number and they have no record of the local delivery charging me and they still want $$$.. They say I should call another location (long distance 30 minutes on hold before hanging up multiple times).... and so the saga continues...
I will end up filing a credit card claim of fraud against them and then pay the outstanding invoice since their stupid billing system is distributed and not connected (Dumbasses)
So selling and shipping the $2100 Billy bags rack made me back $450 and a ton of wasted time and hassel. Lesson learned BAX! You SUCK, and I'll be filing a BBB claim against them too. They must be the cheapest(quote that is) for a reason... I'm glad for the others who successfully managed to ship something through them.
If you have time to waste use BAX Global!
First I scheduled pickup on the web(1 week lead time), they didn't show. I called them and tThey said they would pickup from a residence, but then the local carrier said they wouldn't. I rented a u-haul $35 to move my billy bags rack (on a pallet) to a business. They picked up but charged more once they got their and wanted payment immediately by check. It got to final destination in 2 days (quick) but then they called me again and said they wouldn't deliver to a residence and that would require a lift gate (which I had put in the original quote/order requests and talked to them over the phone) but the local delivery people said that BAX doesn't transfer the notes (???) and they made no mention and the quote wasn't valid for a residense and I would have to give them a Credit card for $100 to pay for the extra's (keep in mind the original quote was $160 Versus others $250 shipping) now I'm at over $400 now...
I argue with them and it is pointless (idiots) and I take the hit. Next I get the local business that I dropped off the rack saying the BAX is sending them non-payment notices for $100. So I call the central number and they have no record of the local delivery charging me and they still want $$$.. They say I should call another location (long distance 30 minutes on hold before hanging up multiple times).... and so the saga continues...
I will end up filing a credit card claim of fraud against them and then pay the outstanding invoice since their stupid billing system is distributed and not connected (Dumbasses)
So selling and shipping the $2100 Billy bags rack made me back $450 and a ton of wasted time and hassel. Lesson learned BAX! You SUCK, and I'll be filing a BBB claim against them too. They must be the cheapest(quote that is) for a reason... I'm glad for the others who successfully managed to ship something through them.
If you have time to waste use BAX Global!