Recently I sent my Bifrost back for repair. They were very helpful in setting up the RMA, and I got notification when they received the return asking for the purchase details for warranty purposes. I told them I had bought it used so no warranty, and they said they would send me an estimate before performing the work. 10 days later I received an invoice saying the work had been completed, having never received an estimate. I emailed them asking about not receiving the estimate, and they replied immediately with a non-answer about the work that had been done. I emailed them again asking about the lack of estimate. 10 days later I had received no reply at all. At that point I just paid the invoice, and they promptly shipped out my repaired Bifrost.
The good news is the Bifrost now works perfectly and sounds better than ever. The repair was pretty quick and the price reasonable, even if they failed to deliver the promised estimate.
Sure would be nice if they had a phone number where you could talk with someone though.
The good news is the Bifrost now works perfectly and sounds better than ever. The repair was pretty quick and the price reasonable, even if they failed to deliver the promised estimate.
Sure would be nice if they had a phone number where you could talk with someone though.