2. misc-audio
  3. 160869-112781

Purchase breaks well within 30 days

Hi,

I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.

The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things.  At minimum will be 3 months.

I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.

But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.

For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem

Thoughts?
atwatervillagelawyer
atwatervillagelawyer OP
6 posts
 
I would not unilaterally complain to CC company as that is over the top but I would likely take back if shoe on other foot and I was the seller.  

I think seller should back product for 30 days ....

Here lasted like two weeks and used less than ten hours probably like 5 hours.

I left it with seller that broke too soon and too little use and repair will take too long but if he would not want to return it if he was the buyer than so be it.

jperry
2,430 posts
 
If you bought it NEW and it broke in two weeks, your recourse would be to send it for repair.

You bought used, paid less, and you want the seller of the used product to offer a better return policy than the manufacturer?

Why would you possibly think the solution is equitable?

Remind me to never make a sale to you.
Ag insider logo xs@2x
biketony
93 posts
 
I agree with most of the responses. The item was sold used/as is. And I assume not at the cost of a new item. But I wouldn’t think the seller has any responsibility to do anything.

I see that the op only has one completed transaction.  I assume the transaction is the one we are talking about. It’s a bummer that the OP only transaction worked out like this.

 Certainly CC dispute is a option, but imho not in the spirit of buying a used item. And if someone did that to me, I would never sell to again.
ejr1953
895 posts
 
I must agree with csmgolf.

It's fortunate that the manufacturer extends the warranty to subsequent owners, lucky for you, most do not.

Every time I evaluate purchasing a new vs. pre-owned item, I always factor in the risk into my purchase price offer.
mijostyn's avatar
mijostyn
8,178 posts
 
The seller is not a dealer. A dealer might take it back to maintain a good working relationship with the purchaser but there is no such benefit for the seller. Patience is a virtue and this is the kind of deal you cut when buying used equipment. 
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