2. misc-audio
  3. 160869-112781

Purchase breaks well within 30 days

Hi,

I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.

The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things.  At minimum will be 3 months.

I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.

But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.

For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem

Thoughts?
atwatervillagelawyer

Showing 1 response by musicpod

musicpod
192 posts
 
1.  When you made the purchase what discussion did you have with the seller regarding a "warranty?"  Any?
2.  How did you communicate your expectations regarding the period wherein you expected the item to work with no problem?
One or more posters suggested that, moving forward, you work/buy through dealers.  This is sage advice.  But furthermore, work with dealers that offer warranty periods for used items.

Or, stick to buying new wherein the item will come with a warranty.
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