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PS Audio PWT software bugs

I purchased a PS Audio PWT about a year ago and have had some strange transport/software bugs since new.

If I put in a CD and then let it sit for more than about 10 minutes, the transport will refuse to play the disc when "play" is entered. The Icons on the front panel will change as if the disc is playing but no output. I am using the AES/EBU digital output to a Brystom BDA-1. The unit will freeze and I can "skip" to the next track but still no output. Often I cannot even eject the disk. I have to do a hard power shut down and cycle. After power up, it recognizes the disc and plays normally.

Same thing happens if I start a track, then stop it and go away for more than about ten minutes. When I try to resume the mode changes to icons showining "play" but no sound and the track will be frozen. Almost no response from any input after that.

When I contacted PS Audio (Marcus Iezzi), he replied in an email:
"There is a bug in the firmware that is causing this issue and our software team is working on fixing it."

Has anyone else had this problem and do you know if a firmware version has been released to fix the issue?
dhl93449

Showing 2 responses by mcondon

mcondon
233 posts
 
I have never had this problem with either of my PWTs, both of which are 4-5 years old now. I upgraded the firmware about 12 months ago.

Although PS Audio has had some firmware bugs in the past, I thought they only affected the usability of the Bridge, not the Transport or DAC. If you have a new unit, you should really get PS Audio to fix the problem, since it is under warranty and does not appear to be working properly.
mcondon
233 posts
 
Dhl, I have not had the problem you describe, but believe you when you say it has a bug. I guess my phone doesn't ring that much, and if it does, I just press stop rather than pause.

Overall, I like the PW DAC & Transport quite a lot, but agree that the company falls short when it comes to fixing software bugs. Just go to the PS Audio forum and read to your heart's delight about other issues people have had. I suspect the particular bug that is causing you problems is a very low priority for PS Audio. They seem to move on to their next big project before they tie up the loose ends of existing releases.
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