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Payment by paypal,keep your records

Last year I had a guy from Canada bought a pair of cables from me, he said that he is going to have his friend from the US pay me with his paypal account,( around this time paypal doesn't have service for Canadians yet). I'm thinking as long as the money is on my account who cares where I send out the cables.So his friend payed me and I got the payment confirmation from paypal and promptly send the cables to Canada. Here's the problem 7 months later Paypal emailed me saying that the payment that was made 7 months ago was being reversed and they are taking it out of my account,paypal told me that the credit card company filed a claim and that the account that was used to pay me was fraudulent. So I emailed paypal back explaining the situation and even giving them the email address and name of the person that I sold that cables to. Paypal emailed me back asking for proof that I shipped the merchandise, something that they can track it clearly stated.Obviously I don't have a tracking number as I shipped the cables via USPS and who will keep their shipping receipt from 7 months ago?So I emailed guy I sold the cables to and guess what? no responce.And since I did not keep my receipt for mailing the cables to Canada I end up paying paypal the money from my account.

I really learned my lesson the hardway so just a reminder to everybody. KEEP ALL YOUR RECORDS and always use a carrier that has some form of tracking.Hopefully this doesn't happen to anybody else.
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Showing 1 response by blbloom

blbloom
286 posts
 
Unfortunately, I don't believe there is any way to guarantee a safe transaction when making deals on the web. Even a cod, with a deposit, can go wrong if the merchandise isn't as decribed, or worse, damaged. I basically trust people and use my intuition when making deals. There are signs that come up that during negotiations, that will kill a deal for me. If I am a buyer, the seller must communicate in a timely manner, and answer all my questions clearly. I always ask for a phone number and speak to sellers. I have made over twenty deals in the last eighteen months. In three cases, the merchandise was rated higher than it should have been. Twice, I left negative feedback, and lived with it. In the third case, I insisted the seller make good, which, fortunately, he did.

Another thing. I always do my homework. There is a Classe amp for sale, on Audiogon, right now. The seller is listing a retail price of $3000. The right price is $2300. Honest mistake? Maybe. Unless someone lies to me, I will always know what it is I am buying, and what it is worth. I often see ads where the seller lists a blank warranty card. In order to find out if there is a warranty, I will get a serial number, call the manufacturer, and ask. They will give the history of the piece, with repairs and manufacture date.

There are great deals to be had here, and I wouldn't have been able to put together the system I have without them.
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