Tommy, I just had the same thing happen with a 4 month old Clearaudio. I took USB pictures of the cantilever which is dead straight without any sign of abuse. You can see these pictures on my system page. I sent these to the dealer Elusive Disc who sent them to the importer. I had a brand new cartridge and a return shipping label in 4 days. The dealer wants you to buy more stuff and the cartridge is still under warranty. They should replace it or at least prorate it. This turns out to be a common problem with styli that are glued on instead of pressed through the cantilever.
Ortofon stylus broke ?!
So I put on a New Years LP to find the stylus of my Ortofon black quintet completely gone ! I’m very careful with the management of my gear and have no idea what could have happened . The Cartridge was purchased brand new from Upscale Audio Jan 22 2019. Ortofon response is “it’s not normally covered other than a 25% of trade in” even though it’s got a 2 year warranty ☹️. This brings up serious doubts about the durability of Ortofon products or maybe I just had a dud ..
What would you guys recommend ...although I did enjoy the Quintet Black when it was operational, is this a good time to move on to The Purple Heart ...
Regardless , very mysterious and disappointed with a stylus just breaking 😢
thanks !
VPI scout turntable
What would you guys recommend ...although I did enjoy the Quintet Black when it was operational, is this a good time to move on to The Purple Heart ...
Regardless , very mysterious and disappointed with a stylus just breaking 😢
thanks !
VPI scout turntable