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Oppo customer service

Well, I had what turned out to be a known issue with my BDP-93 - it would not retain my wireless connection after it was set up. Oppo sent me a prepaid UPS label to send it in to them. Well, since they emailed me every step of the way, I could see that they received the unit at about 2:00 p.m. last Thursday, repaired it, and had it shipped back to me around 6:00 p.m., the same day! I received it the following Tuesday, complete with a new box and tote bag, all cleaned up and repaired. Couple that with the fact that I have never waited on hold to speak with an English-speaking customer service rep at Oppo, and I am totally sold on this company. I don't know when I'll be buying another disc player, but as long as Oppo is making them, it will be an Oppo player!
bondmanp

Showing 2 responses by dbphd

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dbphd
1,616 posts
 
I've had exceptional tech support from Oppo. I was a bit confused abut setting up analog connections between my 95 and Cary Cinema 11a. Oppo held my hand (via email) all the way. Dan Wemmer at Cary was helpful too. Lots of menu items to be set in both units to accomplish what I wanted.

db
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dbphd
1,616 posts
 
I had a problem using my DVDO iScanDuo as an HDMI switch. The iScan Duo wouldn't latch onto the 95. Oppo recommended a number of resets for video compatibility; Dan Wemmer at Cary suggested HDCP handshake could be the problem and recommended a Lumagen HDMI extender. Following the advice of both I achieved a successful outcome.

DVDO emailed a form response promising followup that never came. As soon as i get a 105, the iScan Duo will be gone.
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