I bought a headphone amp from them a few years ago that arrived Mute. I got no response from them but fortunately got a refund from the retailer
NuPrime Customer Service
NuPrime basically ignored my issue with a CDT-9 transport after I created a help ticket. I say ‘ignored’ because the NuPrime CSR repeated the issue I identified without providing any additional information on how they propose to fix the issue. The transport has increasingly failed to read then play discs – discs that play perfectly in a DVD player, car player, and external computer drive.
I waited a week without any NuPrime suggestion about what they will do. The ‘no response’ problem forced me to create a second ticket hoping to get someone that shows a desire to actually help. NuPrime failed to respond to either ticket for a second week.
So, if you are thinking about a CDT-9 transport for your audio system, I would keep in mind that service is not NuPrime’s forte.