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LOOKING FOR PAUL MARKS OF THOR AUDIO

I have purchased Thor Aduio's 150 watt monoblocks, his
Dac, line stage and phono stage. All items except for the Dac were offered with a lifetime warranty by Paul Marks.
I have worked with Paul and have found him to be a gentleman and extremely consumer oriented and anxious to make the customer happy. His equipment is well built and
sounds wonderful. Lately I haev notifced on Audiogon that it is said Thor Audio is out of business. I called and E mailed Paul. His phone has been disconnected and my E mails
haev been returned as undeliverable. In my audiogon readings I noticed that Audio Logic owned by Jerry Ozment
would be taking over all repairs and upgrades. I called Mr. Ozment and he said no such arrangement has taken place,
but he might be interested if PAul Marks agrees to enter into some arrangement starting in January of 2008. Mr. Ozment is a gentleman and has a sterling reputation in the industry. He can be reached at 203-222-2274. So, fellow Thor Equipment owners. As of now all we seem to have is
a possibility that someone may take over Pauls' repairs, etc, but of course at a cost to the consumer. In any case, I am still not sure what has transpired, except that my friend Paul Marks seems unreachable. He has my phone numnber and I hope he calls me. I really do not want to speak poorly of him as he has always done the right thing by me. So far I have a history of positivre actions on his part. So if anybody has any news I would aprpeciate
hearing from them.
kjl

Showing 1 response by justlisten

justlisten's avatar
justlisten
489 posts
 
good luck dealing with Jerry Ozment, I found his customer service to be terrible and will never purchase his products again. To be specific, he took in an Altis Reference DAC for repair from me, a DAC he designed. After $800 and 9 months of sending it back and forth and having to call him and leave message upon message only to ocassionally get a return call, I gave up and sold the DAC here broken at a huge loss.

as always, YMMV, but this experience has made me think twice in dealing with a company who a. does not use email
b. does not answer their phone nor do they have an employee to field calls.

As a comparison, Jeff Rowland has been stellar and I am always forwarded to him when I call for repair issues.

Sorry for the slightly off topic response, but I needed to vent.
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