Krell Service

Im not all that thrilled either. Said 2 weeks, called after 3 got an immediate reply estimate was done, who knows how long it was sitting there, now it will be 1 1/2 weeks till they ship after paying within 10 minutes of the reply email.
Last time unit got damaged on the way there, took them 3 weeks to tell me it was damaged, then they ran out of parts unit was there 2 months. came back like new though.

Any others.

I was wondering if the people with positive responses list if the equipment is under warrantee or what.
The more i think about a 1 month turnaround time for a plug-in slowstart board really eats me up. Patrick is the service manager a smooth talker.

Service manager said 2 weeks or less. Simple fix 4 weeks. Not acceptable. If i pulled something like that where I work id be out the door. Krell does good work as they should.Ive spent upwards of 20K there. People there are very professional.
I have several horror stories as well.When i think of audio research, I think of 2000 service bills for tube amps.