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I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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Showing 3 responses by mapman

mapman's avatar
mapman
21,838 posts
 
Agree that gear should be tested if said so.

Testing gear thoroughly is not easy. The key word is thoroughly. Does even that mean there will never be any problems? No. But that should be the exception, not the rule, and a reputable company will make things right which by all account TMR seems to do in general.

I look at buying pricey gear from a professional and reliable source as an insurance policy as much as anything with the expectation that any issues that might slip through the cracks will be addressed. I am willing to pay a premium for extra insurance when it comes to buying pricey and often complex used audio gear.

I am very likely to buy from them at some point. If people know of better sources to consider, I am all ears for sure.

I have been burned buying pricey used  items from individuals somewhat here in the past, but luckily the name brand maker of the gear provided good and reasonably priced service and I was able to resolve the issue that way.
mapman's avatar
mapman
21,838 posts
 
TMR cranks out a lot of used gear every week. Testing it all comprehensively would be very time consuming. I’d be shocked if nothing ever slipped through the cracks, so as a buyer I would always be leery and be sure to check things out thoroughly to confirm you got what you were sold no matter who the source. How often issues sneak through and what happens afterwards is what always matters with any vendor.

Buying used is always risky business, especially with older gear. I expect some sources to be more reliable than others especially when asking top dollar, but not perfect. One can only hope. It’s always perfectly reasonable to expect what is delivered is what is advertised.
mapman's avatar
mapman
21,838 posts
 
People make mistakes. It’s what is done about it to make it right that matters.

Just saying. Sometimes, things happen. Buying and selling expensive used hifi gear as a business can’t be easy, but I am glad there are some apparently reputable companies out there doing it.

Seems to me buying expensive used gear from a reputable professional who is in the business is lower risk than buying direct from total strangers. Its all relative. Nothing's perfect.
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