So, if you decide later to throw out the boxes, you are essentially voiding the warrantee? Something does not sound right?
How Strict is Harbeth on Damaged Outgoing QC Seal
How strict is Harbeth in regards to voiding their warranty when an Outgoing QC Seal on one of their speaker boxes has been disturbed? Can anyone clarify or speak from experience as to whether Harbeth will honor their warranty?
I just took delivery as original purchaser of a pair of Compact 7ES-3s from an authorized dealer. The speakers were purchased back on 2/21/2012, but didn't arrive to the dealer until 4/4/2012. On one of the boxes, the Outgoing QC Seal has been torn and is partially missing. The QC Seal is intact on the other box, and it clearly states "Warranty Void If This Seal Is Disturbed." Both boxes are unopened.
If I keep the speakers, am I essentially volunteering to walk away from the product warranty, because the sales clerk damaged the QC Seal while removing the inner speaker box from the outer shipping box?
A strict reading of the QC Seal explicitly means that the speakers are DOA if the seal is disturbed. Is Harbeth policy really that draconian? If so, the speakers are clearly DOA.
Again, can anyone clarify? Thanks!
I just took delivery as original purchaser of a pair of Compact 7ES-3s from an authorized dealer. The speakers were purchased back on 2/21/2012, but didn't arrive to the dealer until 4/4/2012. On one of the boxes, the Outgoing QC Seal has been torn and is partially missing. The QC Seal is intact on the other box, and it clearly states "Warranty Void If This Seal Is Disturbed." Both boxes are unopened.
If I keep the speakers, am I essentially volunteering to walk away from the product warranty, because the sales clerk damaged the QC Seal while removing the inner speaker box from the outer shipping box?
A strict reading of the QC Seal explicitly means that the speakers are DOA if the seal is disturbed. Is Harbeth policy really that draconian? If so, the speakers are clearly DOA.
Again, can anyone clarify? Thanks!