is this a seal you have to break to get the speaker out of the box or is it on the speaker itself? Did you notify dealer and Harbeth?
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> is this a seal you have to break to get
> the speaker out of the box...?
The seal is on the side of the shipping box that you don't open. Apparently, you're supposed to open the side that "faces up" and the QC Seal is on one of the short sides with the product ID sticker.
The shop manager is back tomorrow. I'll follow-up with the group based on how the conversation goes...
Called the dealer, Hawthorne Stereo, who said they would honor the warranty, and that any warranty claim would go through them initially anyway, and that they would stand by the product. Can't really complain about that.
At the same time, I would need to register the speakers as per Harbeth's Web Site:
Harbeth's Warranty Registration Requirements
The first owner assuming that the owner registers the speaker in the original country that we sold them into e.g. if Harbeth UK sold them to country A but the end user is in country B then they cannot be Registered for Warranty
They are registered within 7 days of purchase
They were manufactured no more than 180 days prior to Registration
All Registration information is completed correctly, truthfully and in full. Information about the dealer's name, sales ticket number etc. will be validated as correct
The speaker has not been opened or modified in any way
All external and internal unique identifying marks (incl. serial numbers) are intact, legible and are valid and true
The speakers were purchased through a current Official Harbeth Retailer listed on the Harbeth website at the date of purchase.