Everyone and every company makes mistakes. It’s what we do with those mistakes that separates the men from the boys. It’s encouraging to see a company that owns their mistakes,and works to correct them.
GIK room treatments
As a supporter and detractor of GIK, I am writing to update my more recent derogatory post. I’m a longstanding GIK customer who experienced unacceptable variability in the quality of their products. In the setting of a workforce recovery from COVID-19 and a decline in service by a new executive officer at GIK, the founder stepped back to rescue his business. He bravely began responding to a plethora of email complaints and assumed personal accountability. I returned to GIK for a trial order ~6 months ago and was disappointed to receive a panel that was poorly assembled with readily visible defects. GIK’s longstanding customer service manager took on ownership of my complaint after a negative response to their customer satisfaction survey. My defective panel was replaced twice, but both new panels had the same defect. However, after a call from customer service and a directive to their 3rd party supplier, my most recent replacement panel met my expectation for the build quality. The good news is that GIK can again distribute products of their past level of quality. The challenge is inconsistency in GIK quality control. To fellow customers, I suggest giving GIK a renewed try. To GIK leadership, closer scrutiny of your manufacturing vendor.
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