As aberyclark noted, at their price point, to have to make a consumer jump through so many hoops for service is absurd.
This thread isn't the first about Esoteric and customer support.
I was considering buying an Esoteric piece but after reading the previous threads bought a Bryston unit instead. If I am parting with thousands of dollars for a new component I would rather deal with a company with a good reputation.
This thread isn't the first about Esoteric and customer support.
I was considering buying an Esoteric piece but after reading the previous threads bought a Bryston unit instead. If I am parting with thousands of dollars for a new component I would rather deal with a company with a good reputation.