I have some Esoteric gear it is newer than yours. But never had a problem getting info or service from them. Scott is the guy who always get back to me. He also does a lot of their trade shows, so if he s out of town it may take a little while until he is back in the office. Keep trying
Esoteric Support - nonexistent???
I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck. The phone number just rings and rings... I sent an email literally last December with no reply. I'm shocked at how poor this companies service has become.
Does anyone know how to get help with an Esoteric product?
I love their equipment, but c'mon guys - at least answer the phone.
End rant.
Does anyone know how to get help with an Esoteric product?
I love their equipment, but c'mon guys - at least answer the phone.
End rant.