BUY Bryston!!!!!


My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen

Showing 2 responses by oddiofyl

Just goes to show that if you build a great product there's little to lose in offering an incredible warranty.   This kind of post is really better than any ad spot you could run, it fosters loyalty of existing customers and draws in potential new customers.   
I love these kind of threads...  I have dealt with two brands mentioned here, Quicksilver and VTL.    Quicksilver is top notch, great products and service.   VTL, great products (when working) coupled with HORRIBLE service (always)....

I would not hesitate in buying a used Bryston after reading this thread.