you can get the optional B&W spikes for free, just ask your dealer for them. They are the nices spikes I've seen. The casters unscrew and are replaced by the spikes.
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I'm positive. I have the N801's with the spikes. I got them through my dealer. The N802 uses the same exact spikes. You rdealer may be trying to swindle you out of the spikes you are entitled to. Although the speakers do not come with it since B&W feels not everyone will use them, you are suppose to tell your dealer to order them for you if you do want them, free of charge. These are some seriously nice spikes!
Mike, Thanks for the input. I called another B&W Dealer here and they knew what they were doing because they took my serial numbers and told me I would have them before the new year. Now that's service and I didn't even buy the speakers there. I had an interesting email exchange with Bob at Sound Anchor. He says that by lifting the speaker off the floor about 6" is better than standard spiking. He says this allows the speaker to integrate better with the room. Don't know if that is true, but thought it was interesting.