All retail and manufacturer (and other...) attitudes come from the TOP. If the TOP person/people are wise about their business, they will display a customer-focused philosophy even if the customer is less than polite or reasonable (up to a point, of course--there are 3 sides to every story as we all know). As a former dealer, I can name two major companies that were less than professional when I dealt with them, but I won't as that was in the 1970's-'80's. Today, MOST companies are customer-friendly. If they are not, I would contact the top person. If there is still no resolution, the buck stopped there and you will know all you need to about that company.
Best audio companies and dealers
I've thought about doing this over the years, but never seemed to get around to it. But I'd like to list the audio dealers and companies I've dealt with over the years that have offered consistently good products and customer service way beyond the average.
Two companies come immediately to mind: Cary Audio in NC and Reference 3A in Canada. Cary offers superb equipment, like the SLP05 pre-amp. And they have delivered excellent customer service throughout the years, and it's always been a pleasure to deal with them. The same goes for Reference 3A speakers. I owned the MM Decappos- great speakers, esp. for midrange, and you cant find a more attentive, professional person than Tash to deal with.
Two companies come immediately to mind: Cary Audio in NC and Reference 3A in Canada. Cary offers superb equipment, like the SLP05 pre-amp. And they have delivered excellent customer service throughout the years, and it's always been a pleasure to deal with them. The same goes for Reference 3A speakers. I owned the MM Decappos- great speakers, esp. for midrange, and you cant find a more attentive, professional person than Tash to deal with.