Audiogon Seller Communication

Hi all, 

I like this website and the variety of items available for purchase. I think the sellers on this site want to be viewed as part of the audiophile community, and not just someone trying to make a buck. What bothers me is the lack of communication from sellers. If there's a problem causing a delay, just say so. I'm not beyond understanding that things happen. I've been waiting for a month for an item to ship. I've reached out to the seller twice and received the same answer both times. It will ship next week. Well, next week has come and gone, twice. I don't mind waiting but false assurances and the absence of timely communication are intolerable. This seller is not new and has many very positive reviews. I'm quite frustrated and perplexed.