As a ARC dealer Audio Research takes great care in what they do, offers us a great support system for our clients equipment,
" some even decades old."
Unless the remote was thee problem
Typically No-one ever sends a remote or a power cord back with the unit for service anyway.
Did you ever think it could of been half well packed / Taped, fell out of box or an inspected and opened UPS or Fed Ex package?
That remote can easily be cloned so its not the end of the world for you Autospec
Best,
JohnnyR
" some even decades old."
Unless the remote was thee problem
Typically No-one ever sends a remote or a power cord back with the unit for service anyway.
Did you ever think it could of been half well packed / Taped, fell out of box or an inspected and opened UPS or Fed Ex package?
That remote can easily be cloned so its not the end of the world for you Autospec
Best,
JohnnyR