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Audio Eden & Lack of Response - Anyone Else?

I have tried since last weekend to get a response from the Canadian retailer, Audio Eden, who is offering a used Nait Naim UnitiServe. Calling them occasionally got a response to call back later. Their terms were onerous; quoting in Canadian dollars only, refusing to use PayPal and wanting to impose a 6 1/2% tariff to ship into the States. That one really steamed me. Since when were tariffs applied to used goods? Near the end of my frustration when I couldn't get any response to my emails I tried to call them. Apparently they are a 2 man shop. The fellow that I could get on the phone always deferred to the other guy. I tried for three days to reach him but never did. I'd beware of these people. All my other Audiogon experiences have been very positive. This is the lone exception. I'm now glad that I didn't buy from them. Had I had a problem I seriously doubt that it would have ever been resolved.
griffheel

Showing 1 response by rja

rja's avatar
rja
2,356 posts
 

Agree that dealing with Canada CAN be a headache. Even mail takes a long time to get there. IMO: The Canadian government has deliberately and consciously set out to make individual transactions between our two countries difficult. When larger items or UPS or FedEx are involved things can go south in a hurry. The buyer may receive a bill for taxes or duties weeks after the item has arrived.

I had a Classe amp once, when sent in for service it was sent to NY and driven across the border. Classe drove it back to NY from whence it was returned to me. Even they had to find a way around the bureaucracy although somewhat inefficient.

Having said that, I deal frequently with Canadian companies such as PartsConneXion and have sent small items to Canada by USPS with no problems. So some transactions can hassle free.
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