Add Pass Labs to this list too.
Happy Listening.
Happy Listening.
ARC: Outstanding Customer Service
I had to post this as I feel that credit should be given when it is due.
I recently bought a used ARC LS-7 preamp that is a wonderful little line stage, especially for the price. I wanted to reduce the gain so I called ARC about it. I got a guy on the phone who immediately asked me for name and address and said he would send me a drawing. I was pleasantly surprised to find in my mailbox a few days later, a large envelope containing not only instructions for the gain reduction, but a complete schematic and parts list, four new resistors, and even a small coil of solder. All this for a preamp that is almost 10 years old, and totally free of charge! I know that four resistors and a little solder costs less than a buck and the postage isn't much more, but still, IMO this is definitely "going the extra mile" and I feel that customer service like this ought to be held up as an example for all to see.
Thanks ARC, you're the best!
Karl
I recently bought a used ARC LS-7 preamp that is a wonderful little line stage, especially for the price. I wanted to reduce the gain so I called ARC about it. I got a guy on the phone who immediately asked me for name and address and said he would send me a drawing. I was pleasantly surprised to find in my mailbox a few days later, a large envelope containing not only instructions for the gain reduction, but a complete schematic and parts list, four new resistors, and even a small coil of solder. All this for a preamp that is almost 10 years old, and totally free of charge! I know that four resistors and a little solder costs less than a buck and the postage isn't much more, but still, IMO this is definitely "going the extra mile" and I feel that customer service like this ought to be held up as an example for all to see.
Thanks ARC, you're the best!
Karl